To become a wholesale partner, please fill out the wholesale application form on our website, and a member of our team will get in touch with you.

Yes, we offer volume discounts for large orders. Please contact our sales team for detailed pricing information.

We accept payments via bank transfer, Western Union, Ria Money Transfer, Wise, Xoom, MoneyGram, and Remitly for wholesale orders.

If a product is out of stock, your account manager will inform you of the estimated restock date and discuss alternative options if needed.

Yes, we offer sample packs to potential wholesale partners. Please contact us to request a sample pack.

Lead times vary depending on the size of the order and product availability. Typically, orders are processed and shipped within 2-4 weeks.

Reorders can be placed through your dedicated account manager or by logging into your wholesale account on our website.

Yes, each wholesale partner is assigned a dedicated account manager to assist with orders, questions, and support.

Yes, we provide marketing materials to support our wholesale partners. These include product catalogs, brochures, and promotional materials.

The minimum order requirements vary depending on the product. Please refer to our wholesale terms and conditions for specific details.

You can subscribe to our newsletter, follow us on social media, and regularly check our website for the latest news and offers.

Our products are made at our farm and factory, Oso de Esteli SA, located in Esteli, Nicaragua.

We accept Western Union, Ria Money Transfer, Wise, Xoom, MoneyGram, and Remitly.

Yes, we offer exclusive tours of our farm and factory. Please visit our website at leafbyramsey.com/travel-esteli for more information and booking options.

Leaf by Ramsey®️ is a premium tobacco brand offering high-quality tobacco products, including True Premium Wraps™️, cultivated in Esteli, Nicaragua.

All sales are final. However, if you receive a defective product, please contact our customer service team for assistance.

We adhere to strict quality control standards throughout our cultivation and production processes to ensure every product meets our high standards of excellence.

Yes, we are committed to environmental sustainability and practice responsible farming to minimize our ecological footprint.

Yes, we implement Fairtrade principles by sourcing tobacco from certified farms, ensuring fair wages, and supporting local communities.

You can contact our customer service team through the contact form on our website or by emailing us directly.

Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

If you encounter any issues, please contact our customer service team for assistance.

Yes, we use secure encryption technology to protect your payment information during the checkout process.

We occasionally offer discounts and promotions. Sign up for our newsletter to receive updates on special offers.

Yes, we offer international shipping. Shipping fees and delivery times vary depending on the destination.

If you receive a defective product, please contact our customer service team to arrange a replacement or refund.

To place an order, visit our website, browse our products, add items to your cart, and proceed to checkout.

Yes, creating an account allows you to track orders, save shipping information, and receive exclusive offers.

We accept major credit cards, PayPal, and other online payment methods listed during checkout.

If you need to modify or cancel your order, please contact customer service as soon as possible. Changes may not be possible once the order is processed.

Retail partners can contact the retail support team through the contact form on our website or by emailing us directly.

Please refer to the wholesale terms and conditions for detailed information on returns and exchanges for retail partners.

Retail stores interested in becoming authorized dealers can fill out the application form on our website, and a member of our team will contact them.

Yes, we encourage our retail partners to participate in promotional events and provide support for such activities.

Retailers can reorder products through their account manager or by logging into their account on our website.

Yes, we provide point-of-sale materials, including displays and brochures, to support our retail partners. They can be accessed via the menu under "Forms".

Yes, you can purchase products directly from our farm or factory during your visit.

Our products are available at select retailers. Please visit our website for a list of authorized retailers.

Yes, we offer training sessions to educate retail staff about our products and brand.

Yes, we offer exclusive products and special editions for our retail partners. Contact our sales team for more information.

Refunds are typically processed within 7-10 business days after the return is received and inspected.

To return a product, contact our customer service team for return instructions and address details.

Yes, exchanges are possible for defective products. Please contact customer service for assistance.

If your refund hasn’t been processed within the expected timeframe, please contact our customer service team for an update.

In some cases, store credit may be issued instead of a refund. Please contact our customer service team for more details.

If you receive a damaged or defective product, please contact our customer service team to arrange a replacement or refund.

Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

All sales are final. However, if you receive a defective product, please contact our customer service team for assistance with a replacement or refund.

Unfortunately, we do not offer refunds for change of mind. Please ensure you are certain before making a purchase.

To request a refund, contact our customer service team with your order details and the reason for the refund request.

We offer standard and expedited shipping options. Available options and costs will be displayed at checkout.

Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

Orders are typically processed and shipped within 2-3 business days. Delivery times depend on the chosen shipping method and destination.

Yes, we offer international shipping to various countries. Shipping fees and delivery times vary depending on the destination.

If your order is lost or damaged during shipping, please contact our customer service team for